Terms & Conditions
Stillpoint Yoga London, it’s staff and teachers, aim to provide you with as full an experience of learning and practicing yoga as it can. We provide yoga instruction through a myriad of forms, whether they be yoga classes, private classes, immersions, workshops, holidays or retreats. While we want to deliver to you the best and most open experience, we do live in a world of commerce where we provide a service and you pay for that service. Therefore we have to adhere to a code of terms and conditions so that we are able to give you the best service possible and you are able to know where we stand in regards to the exchange we have. Please read below and keep checking back as these terms are consistently being reviewed.
Classes, Courses and Workshops
Classes at Stillpoint Yoga London
*Once payments are received they are non-refundable and non-transferable.
*It is the responsibility of the students to attend the sessions paid for.
*Monthly membership can only be frozen by a doctor’s letter for minimum of 1 month and maximum of 3 months. This is effective from the first date you make a request from and cannot be backdated.
*Stillpoint Yoga London will give a minimum of 2 months notice when increasing rates.
*KCLSU and SYL do not accept any responsibility for lost, stolen or damaged goods. Please look after your belongings.
*Concessions are offered to full-time students and people on income support on proof of identification.
Please note that all passes/card options are credited against the morning Mysore sessions (and moon day morning workshops) held at Stillpoint Yoga London in London Bridge. They are not transferrable against any other classes. Please do make yourself aware of the times we are closed. These are the monthly moon days and bank holidays. You will be made aware of these dates near the relevant times.
When weekend classes are running the Monthly x5 and Monthly x3 passes are at a reduced rate. Please see website for full details.
SYL Class Cancellation Policy
Classes booked through our online payment system deem you to be attending that class and therefore a period of 12 hours notice needs to be given in view of a cancellation. Should this not happen, or you do not attend the class, you will be charged the full price of the class. The online payment schedule email you received when you sign up for a class states the time and date of the class. This allows you to be aware of what you have booked and know when you are coming.
10 x Class Cards Policy
The issue of a 10 class card upon payment will redeem you with 10 classes to attend within a period of 6 weeks. These classes can be taken anytime within the 6 week framework and the card becomes active once you have attended your first class. Please note that once payment is made you have a 6 week window from that date from which you can attend your first class. Upon payment for a class card the card is not refundable. In particular circumstances we can offset classes against future sessions. These circumstances require the production of a verified doctors/therapist certificate. If you do not attend within that time the card becomes invalid. We will send you reminders about attendance. Attendance for these classes is monitored by Stillpoint Yoga London and you will be kept informed of your attendance by checking your SYL card that is stamped at the end of each class. This card is also redeemable against one of the moon day morning workshops during the month. One class will be taken off in this instance. Please make sure you are able to attend the 6 week period you have booked for. It is down to you to make sure you can attend in the time permitted.
Monthly3 Class Pass Policy
On issue of a monthly3 card at the 1st or 15th of the month this card entitles you to 3 classes a week from the date issued until the last day of the month or the 14th of that month (whichever you are on), up to a maximum 13 classes. There should only be 3 classes taken in a calendar week and there are to be no classes moved between weeks (i.e. 4 classes one week, 2 the next). These cards are for the morning Mysore self practice classes only and are not for workshops outside of this time. This card is though redeemable against one of the moon day morning workshops during the month. One class will be taken off in this instance.
Monthly5 Class Pass Policy
On issue of a monthly5 card at the 1st or 15th of the month this card entitles you to access of all throughout the month from the date issued until the last day of the month or the 14th of that month (whichever date you paid). This card is redeemable against one of the moon day morning workshops during the month.
Please note: Monthly5 and Monthly3 passes are only available to purchase on the 1st and 15th of the month. Please make yourself aware of these dates. Should you wish to purchase a Monthly5/3 pass outside of these dates, your pass will start on the nearest previous date of that month.
Beginners/Foundation Course Policy
Beginners/Foundation courses booked through our online booking system deem you to be attending the course booked. Cancellation can be made up until 1 week before (with a 10% admin fee). After this time there will be no refund unless your place can be secured from a waiting list in which case your fee will be refunded (less a 10% admin fee). The courses are fully inclusive and if days are missed these can not be redeemed (unless in special circumstances). For the 5 day course we find that should you miss the first day this WON’T impact on the rest of the course as you may catch up on the next day. However the fee for the course remains the same. It is down to you to see and know that you have created the available time and space to attend the course.
One To One Personal Beginners Class Policy
One to one personal foundation courses booked through our online booking system, or paid by bank transfer, deem you to be attending the course booked at the times allocated. The times and dates of the class are to be organised by the attendee and SYL and once set are to be adhered to. Should a change be needed 24 hours notice should be given for the change to be made. After this the class will either have to be taken or rescheduled at cost to the individual of the full price of a private class. Should a class be missed then that class will be deemed void and an alternative class booked and need to be paid for. The follow up classes should be taken within a week of the date of the first private class. Outside of this the full class, or relevant pass, fee will be due to continue attending our classes.
Private classes booked though our online booking system, or paid for by bank transfer, deem you to be attending the course booked at the time allocated. The time and date of the intensive are to be organised by the attendee and SYL and once set are to be adhered to. Should a change be needed 24 hours notice should be given for the change to be made otherwise attendance will have to be made or the full course fee will be applied as a cancellation charge.
Workshops Cancellation Policy
We will provide a full refund (less 10% admin fee) to those who cancel 28 days before the workshop commences. After this time there will be no refund unless your place can be secured from a waiting list in which case your fee will be refunded (less a 10% admin fee). Should the event be cancelled by Stillpoint Yoga London you will be offered a refund or alternatively credit be given to you against future events held by Stillpoint Yoga London. Workshop spaces are not to be shared or transferred between students. Please do attend all scheduled sessions booked for at a workshop, they are presented so as to give you the optimum experience of the workshop teachings. Due to teacher cancellations, low bookings or other situations outside of our control, some courses may be temporarily or permanently unavailable. We reserve the right to make any changes to our programme, courses or teachers. Alternative arrangements are offered to the best of our ability but, if not taken up, we do not accept responsibility for any costs incurred, including travel costs.
We ask that you tell the teacher if you have any particular pre-existing injury or illness that is relevant. We advise that if you are feeling any pain or illness during any class that you stop and rest.
Retreats & Holidays Policy
Upon application of a holiday/retreat, payment of a non-refundable deposit is required. There will be no contract between parties until the deposit for the relevant retreat/holiday has been paid. Each holiday/retreat will have a payment schedule relevant to it and these will be detailed on our website. Please note that payment schedules may differ for different retreats/holidays. Once you have contacted us a booking form will be sent to you detailing the payment schedule for the retreat you have paid to attend and all the relevant details. You must send this back to confirm your booking, plus the deposit. Failure to comply with the payment schedule may incur Stillpoint Yoga London’s right to cancellation of your booking, therefore SYL applying the cancellation charges as stated below.
If payment for the retreat/holiday is by bank transfer please put your family name as the transfer reference and email us a confirmation of the transfer.
Those who wish to attend a holiday/retreat but cannot make the whole retreat will still need to pay the full retreat/holiday fee unless otherwise stated.
It is down to you to make sure that you can attend the course in full when you book, or attend to the terms that have been set with the payment schedule you have. We understand that there are times where you may be unable to attend once payment has been made and we will look at these situations sympathetically. In this regard, if your place(s) can be given to someone on the relevant retreat/holiday waiting list then we will refund you the fee (less 10% admin fee of the whole retreat/holiday). If a replacement can’t be found then retainment of the deposit(s) attributed to the payment schedule will be incurred. Cancellation of your booking should be confirmed and notified by email.
Stillpoint Yoga London highly recommends taking out the relevant insurance for your holiday/retreat.
Flights & Travel
It is down to the individual to book and pay for the relevant fights/travel that get the individual to the retreat/holiday for the start date. Stillpoint Yoga London are not responsible for the times and prices of the flights.
We will at times give individuals details of flights that others are partaking in, for the benefit of companionship or ease of travel. This is done in good faith and for the benefit of all concerned. We do not, however, take any responsibility in the culmination of this action and the subsequent terms attributed to the individuals involved.
All costs (unless otherwise stated) include, accommodation in a shared room (unless single occupancy supplement is paid), daily brunch and dinner (unless otherwise stated) and all yoga tuition. Costs not included are flights, insurance, airport transfers wellbeing activities (massage, healing etc) and any extra curricular activity (local trips, boat trips etc).
Stillpoint Yoga London does not accept liability for theft or damage to personal possessions; personal injuries or medical conditions that develop during or after the retreat. We are not liable for any cost incurred as a result of fire, natural disaster, war or threat of war, industrial action, technical problems with transport, airport closure or any other relevant events beyond our control.
Individuals participate in Stillpoint Yoga London retreats/holidays entirely at there own risk and parents carry the sole responsibility for their children.
Any Changes To Retreat/Holiday Programmes
Wherever possible you will be advised in advance of any alterations.
Stillpoint Yoga London is a trading name of Scott D Johnson Ltd.
Our registered office is: 182a High Street, Beckenham, Kent, BR3 1EW
Registered Company No: 6868751